Shipping policy

Shipping Policy

At Zapatos, we are committed to delivering your orders quickly, securely, and efficiently. Please review our shipping policy to learn more about shipping methods, costs, and timelines.

Shipping Locations

We proudly ship to most locations within India. For international shipping inquiries, please contact our customer service team at 📧 Email: mehtashoeonline@gmail.com📞 Phone: +91 9899031337.

Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.
  • You will receive a confirmation email with tracking details once your order has been shipped.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your shipment directly on our website or through the carrier’s tracking platform.

International Shipping

We currently offer international shipping to selected countries. Shipping times and rates vary based on destination. Please note:

  • Customs duties, taxes, and fees are the responsibility of the recipient.
  • Delays may occur due to customs processing.

Order Issues or Delays

We strive to deliver your order on time within 6 - 10 Days . However, unexpected delays may occur due to weather, carrier issues, or other circumstances. If your order is delayed beyond the estimated timeframe, please reach out to our support team at mehtashoeonline@gmail.com for assistance.

Incorrect Address

Please ensure your shipping address is accurate at checkout. Zapatos is not responsible for delays or losses due to incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our support team immediately with your order number and details. We will work to resolve the issue as quickly as possible.

Contact Us

For questions or concerns regarding shipping, please get in touch with us at:
📧 Email: mehtashoeonline@gmail.com
📞 Phone: +91 9899031337

Thank you for choosing Zapatos! We’re here to ensure your shopping experience is seamless and enjoyable.