Return Policy

Last updated: (02-01-2026)

Thank you for shopping at Zapatos.in. We want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully.

Returns

We accept returns only in the following cases:

The product received is damaged
The product received is defective
The wrong product has been delivered

To be eligible for a return, the product must:

Be unused and unworn
Be in its original condition
Include original packaging, tags, and invoice

Return requests must be raised within 3 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

Products showing signs of use or wear
Products damaged due to customer handling
Orders placed under clearance sale or special offers

Return Process

To request a return, please contact us with your order details:

Email: mehtashoeonline@gmail.com
Phone: +91 9899031337

Our team will review your request and guide you through the return process. Do not send products back without prior approval.

Refunds

Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved:

Refunds will be processed within 5–7 business days
The amount will be credited to the original payment method
COD orders will be refunded via bank transfer or UPI after confirmation

Shipping Charges

Shipping charges are non-refundable
If a return is approved due to our error (wrong or defective product), return shipping costs will be covered by us

Cancellation Policy

Orders can be cancelled only before they are shipped. Once shipped, orders cannot be cancelled.

Contact Us

For any questions regarding returns or refunds, please contact us: